Legal
Refund & Cancellation Policy
Try Free for as long as you like before you pay. If a paid plan isn't right for you, this is how refunds and cancellations work.
Last updated 17 September 2026
1. Refunds within 7 days
If you change your mind, email us within 7 days of buying a Plus or Pro plan and we will refund the full amount, whether you bought a month or a year. This applies to your first purchase of each plan. When the refund is made, your account returns to Free; your card ratings, notes and bookmarks stay.
Upgrading from Plus to Pro counts as a new purchase of Pro, so the 7 days start again for the Pro payment.
2. After 7 days
After the 7-day window, payments are non-refundable, except in the cases in section 4. You keep the plan until the end of the term you paid for.
Plans do not renew by themselves, so there is nothing to cancel: when a term ends your account moves to Free unless you buy another term. A new term you buy is a new purchase and is not refundable after the 7 days above.
3. How refunds are paid
Everything QuizMed sells is digital access, so there is nothing to return. Every approved refund goes back to the payment method used at checkout, the same card or account that paid through PayHere. We cannot send a refund to a different card, account or person, or pay it as cash or credit.
Refunds are made in US dollars, the currency you were charged in. If your bank converted the payment, the amount that reaches your account can differ because of exchange rates and bank fees, which we do not control.
If the original card has expired or the account has closed, contact your bank; refunds to a closed account are returned to the issuer, who passes them to your current account.
4. Exceptional cases
We will refund outside this policy when:
- you were charged twice for the same plan because of a technical error;
- we withdrew a plan or a major feature of it within 7 days of your purchase;
- the service was broadly unusable for you because of a fault on our side that we could not fix within a reasonable time.
Stars, extra stars from videos and access given to you free by us have no cash value and are not refundable.
5. Incorrect content
If a flashcard, question or explanation is wrong, please report it on the Feedback page. We fix content for everyone, which is the right remedy for a study product, so a single content error is not a reason for a refund.
6. How to ask for a refund
Email support@quizmed.org from the address on your QuizMed account, with the order reference from your payment receipt and a short note on why you are asking.
- We reply within 3 business days.
- Approved refunds are sent through PayHere within 5 business days of approval.
- Your bank may take a further 5 to 10 business days to show the refund.
Nothing in this policy limits any right to a refund you have under consumer law where you live.